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Customer Service
We are ready to take your online order 7 days a week, 24 hours a day. For those that prefer to speak to a human being, please feel free to phone in your order Monday – Friday, 9:00 AM – 5:00 PM EST. Are you a West Coast customer? Feel free to call after normal business hours. Someone will be happy to answer your call if we are here.
All non-defective returns are subject to a 20% restocking fee. Requests for an RMA must be made within 2 weeks of receipt of your order. Please call prior to ordering if you have a question regarding the return policy of a specific product. Products returned without an RMA # will be returned collect to the customer.
PLEASE NOTE: NOT ALL MANUFACTURERS ADHERE TO THE SAME RETURN POLICY. IF YOU HAVE A QUESTION IN REGARDS TO THE POLICY ON A SPECIFIC PRODUCT OR MANUFACTURER PLEASE CALL BEFORE ORDERING. SOME PRODUCTS ARE NON-RETURNABLE EVEN IF DEFECTIVE AS THE MANUFACTURER REQUIRES THE MACHINE TO BE REPAIRED THROUGH WARRANTY. FEEL FREE TO CALL US ABOUT YOUR PRODUCT OF INTEREST AND WE WILL BE HAPPY TO ASSIST YOU.
PLEASE NOTE, IF YOU REFUSE A DELIVERY YOU WILL BE RESONSIBLE FOR THE DELIVERY COST TO YOU AS WELL AS THE RETURN DELIVERY TO US.
WE NOW HAVE A 24HR. SALES AND SERVICE PHONE, FROM 9AM TO 5PM THE 800# WILL REMAIN THE SAME, ANY OTHER TIME PLEASE CALL 800.598.8023
American Refurb
Northvale, NJ 07647
Telephone 800.844.0962
Please note our new email
address is info@americanrefurb.com
WE NOW HAVE A 24HR. SALES AND SERVICE PHONE, FROM 9AM TO 5PM THE 800# WILL REMAIN THE SAME, ANY OTHER TIME PLEASE CALL 800.598.8023
